Once payment for your order is received, we’ll send an order confirmation to the email address associated with your account. Once your order ships, you’ll receive an email notification with a tracking number.

You can view your order status 24 hours a day from your Order History page:

1. Sign in your Account
2. Click My Account > Order History & Reorder.
3. All of your orders to date are displayed. Review the Status field to determine if your order has shipped – if so, you’ll also see the tracking number.

If something doesn’t seem right, contact us, and we’ll get to the bottom of it.

We take our customer’s satisfaction very seriously so you can shop with us in confidence. If you aren’t 100% satisfied, email us or fill out the form on our Contact page. We’ll do everything we can to make it right.

Yes, usually. As long as your item has not shipped, you can request to cancel the item. We will attempt to cancel your item as best we can, but submitting a cancelation request does not guarantee your item will be canceled.

Note: Currently, you must cancel each item separately.

1. Click My Account > Order History & Reorder. (If you are not signed in already, you will be prompted to do so.)
2. Click Order Details next to the order containing the item you’d like to cancel.
3. The Order Details page appears. Click Cancel for the item you would like to cancel.
4. Click Cancel my item in the Cancelation Request window.
5. A pop-up window appears and indicates we are attempting to cancel your order. Click Close.
6. Repeat the process for each item you would like to cancel.

If an item was successfully canceled: 

• A refund for the amount of the item will be issued to the payment method used.
  Note: If payment was not taken, we will cancel the pending charge.
• You will receive an email with the refund information.
• Your Order History is updated:
  • “Canceled” displays next to the item that was canceled.
  • The Cancel button is greyed out.

You will receive 2 emails during the cancelation request process:

• “Important information about your order” – indicates we have received your cancelation request.
• “Cancelation Update” – indicates if the cancelation of your item was successful.

Order status and tracking is available from your Order History:

1. Click on My Account. (If you are not signed in already, you will be prompted to do so.)
2. Select Order History & Reorder.

Getting your order to you in the time we promised is our priority.

If it’s past the deliver by date and you have not received it please contact us right away and we’ll do our very best to make it right.

We accept the following payment methods on our site:

• Credit card (VISA, Mastercard)
• PayPal
• Interac Email Transfer

Currently, we do not offer a gift receipt options. However, we do not include an invoice in the shipping package so pricing and billing information is not visible to the recipient of the package.

In your Cart, click the Have a code? field above the Checkout button.

Note: there must be an item in your cart to add a code.

It will take 2-7 banking days for the refund to reflect to the payment method used.